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I've created a very in-depth and simple Frequently Asked Questions page where most issues can be resolved very quickly and you don't have to wait for a response. Take a look at my new FAQ Page.
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Solution: Sometimes if there is trouble downloading files, changing the browser can do the trick. If you are on Safari, try Chrome or if your are Internet Explorer try Firefox.
Solution: Sometimes the zip files do not work well with windows, and most of the time this has been solved by installing this free software to unzip the files http://www.7-zip.org/
Solution: Try using the free video player program: VLC. These videos are heavily compressed so as to fit a lot of training into not a too big file size, and on some machines only VLC will be able to play the video well (this has mostly been an issue with windows machines) You can download VLC here: http://www.videolan.org/vlc/
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Use code COMP77 at check out.