You will absolutely love our products and services. However, you’re fully protected by a 100% money-back return policy. Here’s how it works...
First 30 Days
If you are dissatisfied at any time during the first 30 days after purchase, simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a full refund. You will get your money back. That’s a firm promise and commitment.
After 30 Days
If for some reason you are dissatisfied more than 30 days after purchasing using a multi-payment option (such as monthly or 3-pay), simply return all physical products we shipped to you, delete all digital video, audio, and text files you obtained from us, and ask for a refund of any part of the purchase price you have paid in the last 30 days. We will refund that portion of the purchase price.
In order to obtain a full or partial refund under this policy, physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e. we could resell them because they’re in good condition). Returned physical products are subject to a re-stocking fee equivalent to 0 percent of the purchase price.
Email your refund requests to sergeramelli[at]gmail.com. Please include the words “Refund Request” in the subject line of your email.
Send your written refund requests by first class postal mail to:
Attn: Refunds Department
72 Chemin des Pelouses d’Avron
To serve you and others better in the future, we request (but do not require) that you tell us why you want a refund. We want satisfied customers.
Please remember that asking for a refund but continuing to use products purchased from us is the same thing as stealing and may also violate applicable intellectual property rights law.
This refund policy was last updated on August 15, 2013.
How do I get a refund?
We have a 30-day refund policy on all purchases. For more information, please review our Legal Notices.
If you are within the 30 days and would like a refund, please contact support and we will assist you. Kindly provide the reason for your refund request along with your email.
This is standard best practice for any business and the reason that we request this is we need this feedback to improve our product and service for others, but most importantly it may be that there is something we can do to help you. At Photo Serge we don’t believe in making it difficult for people to obtain refunds, but we also don’t take the easy way out and just issue the refund without making one last attempt to assist.
What you can expect when you email us: We will assess the reason for your request. If it is something we can’t help with, we will issue the refund within 48 hours. If we can help, we will offer to do so.